Support

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• Service Owner: Helpdesk (Operations Department), BSC-CNS
• Primary Contact: helpdesk@bsc.es
• Documentation: B2DROP User Guide

⚠️ There is no assurance that the B2DROP service and resources will be accessible at any given time. Service support is provided during working hours to all users, and inquiries will be addressed in the order of their receipt.

Communication with Users

All service-related notifications, including scheduled maintenance, outages, and feature updates, will be communicated to registered users via:

• The B2DROP notification system

• Associated email addresses on record

Users will typically receive such notifications no less than two weeks in advance, when applicable.