Frequently Asked Questions (FAQ)¶
Table of Contents¶
Account Management¶
How do I create an account in B2DROP?¶
To request access, send an email to:
datamanagement@bsc.es
For step-by-step instructions, see:
How to Request an Account →
I lost my password or my account was disabled. What should I do?¶
Accounts are automatically disabled after three failed login attempts.
To regain access, contact datamanagement@bsc.es to reset your password or request reactivation.
Sharing & Collaboration¶
I need more storage to collaborate with others. What are my options?¶
You have two options:
- Group Folder – Ideal for long-term collaboration. Has its own quota.
- Temporary quota increase – For one-time transfers.
Request either option by emailing: datamanagement@bsc.es
More info: Group Folders Guide
How do I manage permissions in a Group Folder?¶
Permissions are managed at two levels:
- Folder-level: By the Data Management Team
- Subfolder/file-level: By Group Admins using Advanced Permissions
More info:
- Managing Permissions
- Admin Guide
How do I add users to a Group Folder?¶
Only the Data Management Team can add users.
To request access for someone, email datamanagement@bsc.es with:
- Full name and institutional email
- Group Folder name
- Requested permissions (optional)
Editing Files¶
How can I edit files in OnlyOffice?¶
Editing is available only in Group Folders where editing permissions have been granted.
If you're unable to edit a file, contact datamanagement@bsc.es to request access.